hejbaji Frequently Asked
Questions

Creating a hejbaji account takes under two minutes. Visit hejbaji.net, click the hejbaji Login link, and follow the registration prompts by entering your name, mobile number, date of birth, and a secure password. You must be 18 years or older to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account and start playing.

hejbaji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence. Upload clear scans or photos of the front and back of your chosen document through your account settings. Verification is typically completed within 24 hours of submission.

To reset your hejbaji password, go to the login page and select the 'Forgot Password' option. Enter the mobile number or email address linked to your account, and hejbaji will send a one-time reset code. Enter the code, set a new strong password, and log in as normal. If you do not receive the reset code within five minutes, contact hejbaji support via live chat.

No — each player is permitted exactly one hejbaji account. Operating multiple accounts is a breach of hejbaji's Terms and Conditions and may result in permanent account closure and forfeiture of any associated balances. If you believe a duplicate account was created in error, contact hejbaji support immediately so the issue can be resolved without penalty.

To permanently close your hejbaji account, contact the support team via live chat or email at [email protected] with the subject line 'Account Closure Request'. After identity verification, your account will be closed and any remaining balance returned to your original payment method within five working days. Permanent closure cannot be reversed, so consider using the self-exclusion or time-out tools if you only need a temporary break.

To deposit via bKash, log in to hejbaji, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction in your bKash app or via USSD (*247#), and the funds will appear in your hejbaji account almost instantly. The minimum bKash deposit is ৳200 and there are no fees charged by hejbaji on deposits.

Nagad deposits on hejbaji are processed in real time — funds are credited to your account within seconds of a successful transaction confirmation. If your balance has not updated after five minutes, check that the Nagad transaction was completed without error on your end, then contact hejbaji support via live chat with the transaction reference number for a fast resolution.

The minimum withdrawal amount on hejbaji is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a linked Bangladesh bank account (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank, and others). To process a withdrawal, your account must have completed KYC verification and any active bonus wagering requirements must be met first.

Mobile wallet withdrawals via bKash, Nagad, or Rocket are typically processed within 15 to 60 minutes of approval. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Sonali Bank, and other Bangladeshi institutions generally take 1 to 3 working days. Processing times may be slightly longer during public holidays such as Eid or Pohela Boishakh.

hejbaji does not charge platform-side fees on standard withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their current fee schedules. hejbaji recommends checking your payment provider's current terms before initiating a withdrawal to avoid any surprises on the amount received.

Yes, hejbaji accepts direct bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh Limited (IBBL), Sonali Bank, City Bank, and several others. Bank transfer deposits may take up to 24 hours to be credited, compared to the instant processing offered by mobile wallets. Contact hejbaji support for the current bank account details before initiating a bank transfer.

hejbaji offers a welcome bonus for new players on their first deposit. To claim it, register your account, complete basic KYC verification, and make your first qualifying deposit via bKash, Nagad, or another supported method. The welcome bonus is credited automatically to your account. Bonus amounts and match percentages are shown in the current Promotions section — check there for the latest offer details.

Wagering requirements specify how many times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place a total of ৳30,000 in bets before the bonus converts to withdrawable cash. hejbaji displays the specific wagering requirement for each bonus in its terms, which you can view before claiming.

Yes — hejbaji periodically offers free spins as part of welcome packages, reload bonuses, seasonal promotions, and game-specific campaigns. Free spins are credited to designated slot titles and must be used within the validity period stated in the promotion terms. Any winnings from free spins are subject to the applicable wagering requirement before they can be withdrawn as cash.

hejbaji rewards its most active players through an ongoing loyalty programme where real-money wagering earns points that can be exchanged for bonus credit, free spins, or exclusive perks. Higher-tier players receive dedicated account management, faster withdrawal processing, and access to exclusive promotions. Contact hejbaji support or check the Promotions page for the current loyalty programme structure and tier thresholds.

Whether a bonus can be used on cricket betting, slots, live casino, or a combination depends on the specific promotion terms. Some hejbaji bonuses are product-specific — for example, a slots free spins offer applies only to designated slot titles — while general deposit bonuses may contribute across multiple game categories at different wagering rates. Always read the individual promotion's terms before claiming to understand exactly where it can be applied.

hejbaji operates as a safe and reliable platform using 256-bit SSL encryption to protect all player data and financial transactions. All games on the platform are sourced from certified providers whose random number generators are independently tested for fairness. Player funds are held in segregated accounts separate from operational finances, ensuring your balance is protected at all times.

hejbaji uses industry-standard 256-bit SSL encryption across the entire platform, meaning all data transmitted between your device and hejbaji's servers is encrypted and cannot be intercepted. hejbaji does not store full payment card numbers and does not sell or share personal data with third parties for marketing purposes. Full details are available in the hejbaji Privacy Policy.

The minimum age to register and play on hejbaji is 18 years. This is a strict requirement enforced through mandatory KYC verification. Any player found to be under 18 will have their account permanently closed and any deposits returned. hejbaji takes its underage access prevention obligations seriously and urges parents and guardians to use parental control software on shared devices.

To self-exclude from hejbaji, contact the support team via live chat or email at [email protected] and request self-exclusion for your chosen period — options include 3 months, 6 months, 1 year, or permanent closure. Your account will be suspended immediately upon confirmation. During the exclusion period, hejbaji will not send any marketing communications and will not accept requests to reactivate the account early.

hejbaji customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the platform for the fastest response, by email at [email protected], or via WhatsApp at +880 1700 000000 (plain text only). For responsible gaming matters, deposit or withdrawal issues, account queries, and technical problems, the support team aims to resolve all requests within 24 hours.