Responsible Gaming
at hejbaji
hejbaji is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you full control over your activity — with deposit limits, time-out tools, self-exclusion options, and dedicated support available around the clock.
Six Pillars of Responsible Gaming
hejbaji's responsible gaming programme is built on six core principles designed to keep every player on our platform safe, informed, and in control.
Age Verification
Every hejbaji account undergoes mandatory identity verification to confirm the player is 18 years of age or older. Players who cannot verify their age will not be permitted to deposit funds or access real-money games on the platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your hejbaji account to manage your gambling budget. Limit reductions take effect immediately; increases require a 24-hour cooling-off period before activation.
Session Time Limits
Configure a maximum session duration so you receive an automatic alert when you have been playing for a set amount of time. This tool helps prevent extended unplanned play sessions and encourages regular breaks.
Time-Out / Cool-Off
Take a structured break from hejbaji with our time-out feature. Choose a cool-off period of 24 hours, 7 days, or 30 days. During a time-out, your account remains intact but all deposit and betting functions are suspended.
Self-Exclusion
For players who need a longer break, hejbaji offers a self-exclusion programme covering periods of 3 months, 6 months, 1 year, or permanent closure. During self-exclusion, the account is fully locked and cannot be reopened within the chosen period.
Dedicated Support
hejbaji's responsible gaming support team is available 24 hours a day, 7 days a week. If you are concerned about your own gambling behaviour or that of someone close to you, our team will listen without judgement and guide you to the right tools.
1. Our Commitment to Safe Play
hejbaji was built with one foundational belief: that online gaming should be a source of entertainment, not a source of harm. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take our duty of care to every one of those players seriously.
We acknowledge that for the vast majority of our players, gambling is a recreational activity enjoyed in moderation. Betting on the Bangladesh Tigers during a BPL match, spinning premium slots, or playing live casino games are all activities that can be genuinely enjoyable when approached responsibly. However, hejbaji also recognises that gambling carries risk, and that a minority of players may develop patterns of behaviour that cause financial or personal harm.
Our responsible gaming policy sets out the practical measures hejbaji has implemented to minimise those risks, empower players with control tools, and ensure that players who need help can access it quickly and without stigma. This policy applies to every account on the hejbaji platform, regardless of the player's activity level, deposit history, or game preferences.
1.1 Our Core Principles
- Entertainment first: hejbaji markets its services as entertainment products, not as a means of generating income or solving financial problems.
- Player autonomy: Every registered player has the right to set their own limits, take breaks, and close their account — without facing commercial pressure to continue playing.
- Transparency: hejbaji publishes clear information about the odds, house edge, and return-to-player (RTP) percentages of the games on our platform so players can make informed decisions.
- No targeting of vulnerable players: hejbaji does not send marketing communications to players who have activated responsible gaming tools, self-excluded, or whose account has been flagged by our internal monitoring systems as at risk.
- Proactive intervention: hejbaji monitors account activity for behavioural indicators of problem gambling and may proactively reach out to players whose patterns cause concern, before harm escalates.
hejbaji's responsible gaming tools are built into the platform and are available free of charge to every registered player. You do not need to provide a reason to activate any limit, time-out, or self-exclusion — simply contact our support team or access the tools through your account settings.
2. Age Restriction Policy — 18+
Gambling is strictly for adults. hejbaji enforces a minimum age requirement of 18 years for all account registrations. Players must be 18 years of age or older to create an account, make a deposit, place a bet, or participate in any promotional activity on the hejbaji platform.
2.1 Age Verification at Registration
When you register a hejbaji account, you are required to declare your date of birth. hejbaji cross-references this declaration against the identity documents submitted during the Know Your Customer (KYC) verification process. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence. Any player who cannot provide valid age-confirming documentation will have their account suspended and any funds held will be returned minus applicable transaction fees.
2.2 Underage Access Prevention
hejbaji takes all reasonable technical and operational steps to prevent access by minors. These include IP-based age-gating checks, mandatory KYC document review before a player's first withdrawal, and algorithmic monitoring for account activity patterns inconsistent with adult behaviour. Where underage access is suspected, the account is immediately frozen pending investigation.
2.3 Guidance for Parents and Guardians
If you share a device with a minor, we strongly recommend the following precautions to prevent underage access to hejbaji and other gambling sites:
- Never save your hejbaji login credentials in a shared browser or device profile.
- Log out of your hejbaji account after every session on shared devices.
- Use parental control software to block gambling-category websites on devices accessible to children.
- Keep your hejbaji account password confidential and do not share it with family members under 18.
If you suspect a minor has accessed a gambling site — including hejbaji — please contact hejbaji support immediately at [email protected]. We will investigate the matter promptly, close the account if necessary, and return any funds deposited in accordance with our terms.
3. Player Protection Tools
hejbaji gives every registered player direct access to a suite of responsible gaming tools. These tools are designed to help you stay in control of how much you spend, how long you play, and when you need a break. All tools can be activated by contacting hejbaji support — increases to any limit require a mandatory cooling-off period before taking effect, while reductions and restrictions are applied immediately.
Set the maximum amount you can deposit into your hejbaji account within a single calendar day (Bangladesh Standard Time, UTC+6).
Control your total deposits across a rolling 7-day window. Ideal for players who find daily limits insufficient on their own.
Set a firm ceiling on how much you deposit in a calendar month. A useful budget tool for players who prefer longer planning horizons.
Receive an automatic notification when your active session reaches a duration you have pre-set, prompting you to take a break or log out.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once the threshold is reached, further play is suspended until the next period.
Activate periodic on-screen reminders that display your session duration and net win/loss figure at intervals you choose (every 30, 60, or 90 minutes).
3.1 How to Activate a Tool
To set or modify any responsible gaming limit on your hejbaji account, use one of the following methods:
- Live Chat: Open the live chat widget on the hejbaji platform and request the specific tool from the support agent. The agent will apply the limit immediately after verifying your identity.
- Email: Send a request to [email protected] with the subject line "Responsible Gaming Tool Request" — include your username, the tool you wish to activate, and the specific limit value or duration. Response time is within 24 hours.
- WhatsApp: Contact +880 1700 000000 (plain text — not a clickable link) during supported hours.
Reductions to deposit limits, loss limits, and session time limits take effect immediately upon confirmation by our support team. Requests to increase an existing limit are subject to a mandatory 24-hour review and cooling-off period before the new higher limit becomes active — this gives you time to reconsider if the request was made impulsively.
4. Self-Exclusion Programme
If you feel that setting deposit or time limits is not enough and you need a more significant break from gambling, hejbaji's self-exclusion programme allows you to suspend your account for an extended period or permanently close it. Self-exclusion is a serious step and hejbaji takes all such requests with the highest priority.
4.1 Self-Exclusion Periods
| Exclusion Period | Account Status | Marketing Communications | Reactivation |
|---|---|---|---|
| 3 Months | Fully suspended — no deposits, bets, or withdrawals of pending balances | Immediately suppressed for the full period | Available after 3 months with a 24-hour cooling-off request |
| 6 Months | Fully suspended — balance held securely | Immediately suppressed for the full period | Available after 6 months with a 7-day cooling-off request |
| 1 Year | Fully suspended — balance held securely | Immediately suppressed for the full period | Available after 12 months with a 30-day cooling-off request |
| Permanent | Account permanently closed — balance returned via original payment method | Permanently suppressed — no re-marketing | Not available — permanent exclusion cannot be reversed |
4.2 How to Request Self-Exclusion
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1Contact hejbaji Support
Reach out via live chat, email at [email protected], or WhatsApp (+880 1700 000000 — plain text only). State that you wish to self-exclude and specify your preferred exclusion period.
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2Identity Verification
The support agent will verify your identity to confirm the request is being made by the account holder. This step protects you from third parties attempting to lock your account without your consent.
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3Immediate Account Suspension
Once verified, your account will be suspended immediately — within minutes of the confirmed request. You will receive a confirmation email at your registered address.
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4Marketing Suppression
All promotional emails, SMS messages, and push notifications will be suppressed immediately. You will not receive any marketing material from hejbaji during the exclusion period.
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5Balance Return (Permanent Exclusion)
If you choose permanent exclusion, any remaining account balance will be returned to your original payment method (bKash, Nagad, Rocket, bank account, etc.) within 5 working days.
Important: During a self-exclusion period, hejbaji will not accept any request to reactivate the account before the exclusion period has fully elapsed. If you attempt to contact support to end your exclusion early, our team is trained to decline the request and to offer alternative support resources instead. Your long-term wellbeing takes priority over short-term play requests.
5. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise — particularly in the early stages. The following behaviours and thought patterns are commonly associated with problematic gambling. If you recognise several of these signs in yourself or in someone you know, it may be time to seek support.
Spending more money on gambling than originally intended, or chasing losses by placing larger bets to recover funds already lost.
Spending significantly more time gambling than planned, losing track of time during gaming sessions, or prioritising gambling over other daily activities.
Borrowing money, selling personal possessions, or using savings or bill payments to fund gambling activity.
Feeling irritable, anxious, restless, or low in mood when not gambling — or when attempting to cut down on gambling activity.
Hiding gambling activity from family members, partners, or colleagues — including concealing deposits, account balances, or time spent playing.
Making repeated unsuccessful attempts to reduce or stop gambling, despite a genuine intention to do so.
Viewing gambling as a primary means of solving financial problems, paying off debts, or supplementing income — rather than as a form of entertainment.
Withdrawing from social activities, relationships, or professional responsibilities due to the time or money consumed by gambling.
Recognising these signs in yourself is a sign of strength, not weakness. Reaching out to hejbaji's support team or an external helpline is the most important step you can take. Our team will treat your situation with complete confidentiality and guide you to the tools and resources most appropriate for your circumstances.
6. Self-Assessment Checklist
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this checklist is for your own personal reflection and is not submitted to hejbaji or any third party. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or an external helpline.
Have you ever gambled with money that was set aside for household expenses, rent, utilities, or other essential bills?
Have you ever felt the need to gamble with larger and larger amounts of money in order to feel the same level of excitement?
Have you ever tried to win back money you lost gambling — commonly known as "chasing losses" — by returning to gamble again soon after a losing session?
Have you ever lied to a family member, friend, or employer about how much time or money you spend on gambling?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Has gambling ever caused serious problems in your relationships, work life, education, or financial situation?
Have you ever borrowed money or sold something of value to finance your gambling activity?
Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to find more money to play with?
If you answered "yes" to three or more of the above questions, your gambling behaviour may have moved beyond recreational entertainment. Please reach out to hejbaji support or one of the external organisations listed in the Support Resources section below. Taking action early is the most effective way to prevent further harm.
7. Support Resources & Helplines
hejbaji encourages any player who is concerned about their gambling behaviour to seek professional support. The following organisations provide confidential guidance, counselling, and practical assistance for individuals and families affected by problem gambling. All contact details below are provided as plain text — they are not clickable links.
hejbaji does not profit from problem gambling. We are committed to directing affected players toward effective help as quickly as possible. All referrals to external support organisations are made free of charge and without any conditions attached to your hejbaji account status.
8. Contact hejbaji Support
If you have any questions about hejbaji's responsible gaming policy, wish to activate a player protection tool, or need to discuss your gambling behaviour in confidence, our support team is available around the clock. All responsible gaming conversations are handled by trained agents and are kept strictly confidential.
8.1 How to Reach Us
- Live Chat: Available 24 hours a day, 7 days a week directly on the hejbaji platform. Fastest response for urgent requests such as immediate self-exclusion.
- Email: [email protected] (plain text — not a clickable link). Include your username and the words "Responsible Gaming" in the subject line. Responses within 24 hours.
- WhatsApp: +880 1700 000000 (plain text only — not a clickable link). Available during extended support hours.
8.2 What to Expect When You Contact Us
When you contact hejbaji about a responsible gaming matter, you will be connected with a trained support agent who will listen to your situation without judgement. The agent can activate any limit or tool on your account in real time, provide information about external support organisations operating in Bangladesh, and arrange account suspension or closure if that is what you need.
hejbaji does not apply any commercial pressure on players who contact us about responsible gaming. We will never offer a bonus, a free bet, or any other promotional incentive to a player who has raised a responsible gaming concern, activated a limit, or requested self-exclusion.
8.3 Policy Updates
hejbaji reviews and updates this Responsible Gaming policy on a regular basis to ensure it reflects best practices in player protection. The most current version of this policy is always published at hejbaji.net/responsible-gaming. Registered players will be notified of any material changes to this policy via their registered email address.
This Responsible Gaming page was last reviewed in 2026. hejbaji is committed to maintaining a safe platform for all players across Bangladesh. Thank you for taking the time to read this policy — understanding your rights and the tools available to you is the first step toward truly responsible play.
Ready to Enjoy the Games Responsibly?
hejbaji offers cricket betting, premium slots, live casino, and fishing games — all on a safe, SSL-encrypted platform built for players across Bangladesh. Play smart, set your limits, and have fun.